Genesis Insurance Brokers, has been a trusted insurance broker in the UAE. Our journey has been marked by a relentless commitment to excellence, fueled by a team of seasoned insurance professionals who bring a wealth of industry experience to the table.
At Genesis Insurance Brokers,, we recognize that understanding your risks and addressing your unique insurance needs is paramount. Our mission is to build lasting relationships with our clients based on trust, transparency, and a deep understanding of your specific risk profile
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Affordable Options
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We are here to simplify your insurance choices and provide you with the best possible solutions to protect what matters most to you!
Secure your well-being with our comprehensive health insurance – your key to quality healthcare and peace of mind
Drive with confidence, knowing you’re protected. Our motor insurance safeguards your journey, mile after mile
Protect your loved ones’ future with our term life insurance – simple, affordable, and powerful.
With a wide range of insurance solutions, including health, motor, and term life insurance, we simplify the complex world of insurance and empower you with tailored coverage for a secure and worry-free future. Your peace of mind is our priority
Discover what they have to say about us
Professional staff, reasonable price and fast service. Policybazaar team, thank you for making it quick and easy.
Discover what they have to say about us
Really appreciate the team help for getting me a good and reasonable car insurance. Thank you policy bazaar.
At Genesis Insurance, we are dedicated to delivering excellent customer experiences. Our complaint handling policy ensures that every complaint is thoroughly investigated and resolved in a fair and transparent manner.
In the event of receiving a complaint, the following procedure is followed by the company.
Complaints received via email, website, letters, telephone calls, or personal visits are logged and registered promptly.
Email for complaints: claims@genesisinsuranceuae.com
Address for correspondence: 1304-1305 Al Shafar Tower 1, Barsha Heights, Dubai, UAE.
Every complaint will be acknowledged within 2 working days of receipt.
Complaints are assigned to the respective departments (Health, motor, general and life) for investigation and resolution.
The Complaints Department reviews each complaint. If necessary, additional information or documents may be requested from the complainant.
The complaint is forwarded to the respective insurance company for their response within 2 working days.
If the complaint is resolved, we inform the complainant and record their feedback.
If the complaint remains unresolved, it will be escalated:
First escalation: To the respective Business Relationship Manager (BBRM) or Manager of the insurance company.
Second escalation: To the Head of Department (HOD) or General Manager (GM) of Genesis Insurance.
Health Insurance compliance and audit log (HICAL) is considered the official complaint portal to report any fraud, waste or abuse cases as well as non compliance to DHIC Circulars and regulations. You can report the same on the below mentioned link:
https://www.isahd.ae/Home/IpromesIf you have followed the above steps and are still not satisfied with the resolution:
You may escalate your complaint to the regulators for further review:
For any inquiries regarding our Complaints Handling Procedure or to lodge a complaint, please contact our Complaints Department at claims@genesisinsuranceuae.com or visit us at our office at 1304-1305 Al Shafar Tower 1, Barsha Heights, Dubai, UAE.
Office # 1304 -1305, Level 13, Al Shafar Tower 1, Barsha Heights (T-com), Dubai U.A.E.